The culture of ITIL: Values and implementation challenges

Muller, SD; de Lichtenberg, CG

Muller, SD (reprint author), Aarhus Univ, Dept Management, Fuglesangs Alle 4, DK-8210 Aarhus V, Denmark.

INFORMATION SYSTEMS MANAGEMENT, 2018; 35 (1): 49

Abstract

The article reports on Information Technology Infrastructure Library (ITIL) implementation in Maersk Oil. We analyze the values embedded in ITIL, comp......

Full Text Link