Feedback mechanisms and consumer satisfaction, trust and repurchase intention in online retail

Wang, HP; Du, R; Olsen, T

Olsen, T (reprint author), Gonzaga Univ, Sch Business Adm, Spokane, WA 99202 USA.

INFORMATION SYSTEMS MANAGEMENT, 2018; 35 (3): 201

Abstract

We introduce a key construct, perceived effectiveness of feedback mechanisms (PEFMs), to analyze moderating effects of PEFMs on the relationship betwe......

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