Can Incivility Be Informative? Client Incivility as a Signal for Provider Creativity

Matthews, RA; Walsh, BM; Smith, CE; Whitman, MV; McKersie, SJ

Matthews, RA (通讯作者),Univ Alabama, Dept Management, 361 Stadium Dr,Box 870225, Tuscaloosa, AL 35487 USA.

JOURNAL OF OCCUPATIONAL HEALTH PSYCHOLOGY, 2022; 27 (4): 392

Abstract

Workplace incivility is generally viewed as a deleterious interpersonal stressor. Yet, alternative theories suggest that incivility may have instrumen......

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