Exploring ITIL (R) Implementation Challenges in Latin American Companies

Lucio-Nieto, T; Gonzalez-Banales, DL

Lucio-Nieto, T (reprint author), Univ Iberoamer, Customer Care Associates, Mexico City, DF, Mexico.

INTERNATIONAL JOURNAL OF INFORMATION TECHNOLOGIES AND SYSTEMS APPROACH, 2019; 12 (1): 73

Abstract

The purpose of this article is to explore the challenges faced when implementing the information technology infrastructure library (ITIL) framework. A......

Full Text Link