Managing Change with the Support of Smart Technology: A Field Investigation of Ride-Hailing Services

Kang, LL; Jiang, QQ; Peng, CH; Sia, CL; Liang, TP

Kang, LL (corresponding author), Nanjing Univ, Sch Informat Management, Nanjing, Jiangsu, Peoples R China.; Kang, LL (corresponding author), Nanjing Univ, Inst Data Res Humanities & Social Sci, Nanjing, Jiangsu, Peoples R China.

JOURNAL OF THE ASSOCIATION FOR INFORMATION SYSTEMS, 2020; 21 (6): 1594

Abstract

With the support of smart technology, IT-enabled services have become "smart" and have progressively disrupted existing markets. Ride-hailing services......

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