Fulfilling information needs by classifying complex patron needs

Senteio, CR; Montague, KE; Brody, S; Matteucci, KB

Montague, KE (corresponding author), Rutgers State Univ, Dept Lib & Informat Sci, New Brunswick, NJ 08854 USA.

REFERENCE SERVICES REVIEW, ; ():

Abstract

Purpose This paper aims to describe how public librarians can better address complex information needs. First, librarians should classify the degree o......

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