ITIL perspective on enterprise social media

Alimam, M; Bertin, E; Crespi, N

Alimam, M (reprint author), Orange Labs Caen, Caen, France.

INTERNATIONAL JOURNAL OF INFORMATION MANAGEMENT, 2017; 37 (4): 317

Abstract

Enterprise Social Media (ESM) services have been largely considered in the literature as anew innovation; and thus a number of academic and industrial......

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