Evaluating health service quality: using importance performance analysis

Izadi, A; Jahani, Y; Rafiei, S; Masoud, A; Vali, L

Vali, L (reprint author), Kerman Univ Med Sci, Kerman, Iran.

INTERNATIONAL JOURNAL OF HEALTH CARE QUALITY ASSURANCE, 2017; 30 (7): 656

Abstract

Purpose - Measuring healthcare service quality provides an objective guide for managers and policy makers to improve their services and patient satisf......

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