Recovering staff, recovering services: massive-online support for recovering a paediatric service using Lean and compassionate communication

Smith, IM; Bayliss, E

Smith, IM (通讯作者)，NHS England, Improvement Capabil Bldg, Newcastle Upon Tyne, Tyne & Wear, England.;Smith, IM (通讯作者)，Newcastle Univ, Newcastle Univ Business Sch, Newcastle Upon Tyne, Tyne & Wear, England.

BMJ OPEN QUALITY, 2022; 11 (2):

Abstract

The COVID-19 pandemic has infected tens of millions worldwide. Healthcare systems have been stretched caring for the most seriously ill and healthcare......

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